Frequently Asked Questions
Everything you need to know about shopping pre-loved treasures.
How do you determine the condition of your items?
Each piece undergoes a rigorous inspection. We categorize items as Pristine (like new), Excellent (minimal wear), or Good (visible character). Any specific flaws are clearly noted in the product description and photos.
Are all your vintage pieces authentic?
Yes, we prioritize authenticity. Our curation team researches brand tags, stitching, and hardware to ensure every designer or vintage item is genuine before it hits our shop.
What is your return policy on thrifted goods?
To maintain our sustainable model, all sales are final. However, if an item arrives significantly different than described or damaged, please contact us within 48 hours for a resolution.
How often do you drop new collections?
We believe in the thrill of the hunt! New curated finds are added to the store every Tuesday and Friday at 10:00 AM EST.
Do you ship internationally?
We currently ship to the United States, Canada, and the UK. Shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my vintage garments?
Since vintage fabrics can be delicate, we recommend hand washing or using a gentle cold cycle and air drying. For structured items like blazers or coats, professional dry cleaning is best.